How we handle your information
This policy explains the types of information NRAND may collect, how it may be used, how records are protected, and the choices available to individuals regarding their personal information.
1. Information We Collect
We may collect information such as your full name, phone number, email address, identity number, physical address, branch details, plan or service preferences, payment-related information, and any additional information you provide through forms, support requests, applications, or direct communication.
2. How We Use Your Information
Your information may be used to process applications, manage membership and policy records, assist with claims, respond to inquiries, provide support, communicate important updates, improve service delivery, and meet legal or operational requirements.
3. Service Administration
Where necessary, your information may be used internally by authorized NRAND staff and approved service partners strictly for administration, communication, record handling, funeral service coordination, membership support, and policy-related processing.
4. Information Sharing
NRAND does not sell your personal information. We may share your information only where required for service delivery, lawful processing, fraud prevention, claim handling, internal administration, or where consent has been provided.
5. Data Protection
We take reasonable steps to safeguard your information from unauthorized access, misuse, disclosure, loss, or damage. While we work to protect your information, no online platform or electronic storage system can guarantee absolute security.
6. Retention of Records
We retain records for as long as reasonably necessary to support customer service, membership administration, complaint resolution, legal obligations, and operational continuity.
7. Your Rights
You may request access to your personal information, ask for correction of inaccurate details, or raise concerns regarding how your information is handled. NRAND will consider such requests in line with applicable legal requirements.
8. Website Usage
Our website may use standard tools and technologies to support functionality, improve user experience, and understand website performance. This does not remove your rights or our duty to handle information responsibly.
9. Updates to this Policy
This Privacy Policy may be updated from time to time to reflect operational, legal, or service changes. The latest version published on this website will apply.
10. Contact
For privacy-related concerns, please contact NRAND through the official contact details and branches listed on the website.
NRAND is committed to treating personal information with care and to maintaining responsible information-handling practices.